Most NPS surveys stop at the number, which is where they go wrong. A 3 and a 9 both mean something, but the score never says what. This template asks the standard 0-10 recommend question, using Subo’s native NPS question so respondents tap a point instead of typing a number, then branches on the answer so each respondent goes down the path that fits their score.
Detractors tell you what let them down. Passives tell you the one thing that would move them to a 10. Promoters tell you what they love, and get a consent question that turns them into a testimonial you’re cleared to use. Same thirty seconds, three targeted conversations, and a headline NPS you compute from the exported scores.
A close that fits the score
Two chained calculated fields read the 0-10 answer and generate a tier-appropriate closing line, warm for fans and empathetic for detractors, with no extra blocks to manage. It’s a small touch that makes the survey feel human, and a live demo of calculated fields feeding each other, something almost nobody knows Subo can do.
Variants
- CSAT or CES: reword the number question and adjust the bands.
- Route detractors to support: open a ticket or ping a channel on the detractor branch.
- Reward reviewers: grant a “Featured Reviewer” badge to promoters who consent.
- Anonymous pulse: drop personalization for candor, at the cost of follow-up.